Live Casino Privacy Policy — Your Data, Protected

1 Introduction

live casino ("we", "us", "the Platform") is committed to handling your personal data with care and transparency. This Privacy Policy describes how we collect, use, store, and protect information about you when you visit our website, create an account, make transactions, or interact with the platform in any way.

We process personal data only for legitimate purposes, and we take the security of that data seriously. If you have any questions about how your information is handled, you can reach the support team through your account dashboard at any time.

2 What We Collect

The types of personal data we collect depend on how you interact with the platform. Below is an overview of the main categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health data unless specifically required for responsible gaming compliance and with your explicit consent.

3 How We Use Your Data

live casino uses your personal data for the following purposes:

• To create and manage your account and verify your identity during KYC.
• To process deposits and withdrawals in Philippine Peso (PHP) and maintain accurate transaction records.
• To provide customer support and resolve disputes.
• To detect and prevent fraud, collusion, money laundering, and other prohibited activities.
• To send account-related notifications such as OTP codes, security alerts, and transaction confirmations.
• To personalise your platform experience and improve our games and services based on usage patterns.
• To comply with applicable legal and regulatory obligations.

4 Who We Share It With

live casino does not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment processors — when you make a deposit or withdrawal via GCash, Maya, or local bank transfer, your transaction data is shared with that provider solely to process the payment.
• Identity verification services — KYC document checks may involve a third-party verification partner who processes your ID documents under strict confidentiality obligations.
• Game software providers — gameplay data may be shared with our game platform partners to deliver live dealer tables, slots, and fish games. These providers act as data processors under contract with us.
• Legal and compliance authorities — we may disclose data when required by law, court order, or to cooperate with investigations involving fraud or financial crime.

All third parties who receive your data are required to handle it securely and use it only for the specific purpose for which it was shared.

5 How Long We Keep It

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. General retention periods are:

• Account and identity data — kept for the duration of your account and for a period after closure as required for compliance purposes.
• Transaction records — financial records in PHP are retained for a minimum period in line with standard financial recordkeeping requirements.
• Support correspondence — kept for a reasonable period after resolution of each case.
• Technical and session logs — retained for a shorter rolling period and used primarily for security monitoring and fraud detection.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised.

6 Security Measures

live casino applies industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers.
• OTP (one-time password) verification for login and sensitive account actions.
• Role-based access controls that limit which staff members can access personal data.
• Regular security monitoring for suspicious activity across all accounts.
• Secure storage of KYC documents with restricted access.

7 Your Rights

As a registered player, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your data is inaccurate or incomplete, you can ask us to update it.
• Right to deletion — you can request that we delete your personal data, subject to legal retention obligations.
• Right to restriction — in certain circumstances, you can ask us to limit how we process your data.
• Right to object — you can object to certain types of processing, such as direct marketing communications.

To exercise any of these rights, contact the support team through your account dashboard or by emailing [email protected]. We aim to respond to all requests within a reasonable timeframe. Some requests may require identity verification before we can act on them.

8 Cookies

live casino uses cookies and similar technologies to keep the platform functional and to understand how it is being used. The types of cookies we use are:

• Essential cookies — required for the platform to function, including keeping you logged in during a session and maintaining security settings. These cannot be disabled.
• Analytics cookies — help us understand which pages and features are most used so we can improve the experience. Data collected is aggregated and not linked to individual players by name.
• Preference cookies — remember settings you have chosen, such as language or display preferences.

We do not use advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect how the platform works.

9 Minors

live casino is strictly an adults-only platform. Registration and play are limited to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that an account belongs to a person under 21, that account will be suspended immediately, any balance may be withheld pending investigation, and all associated personal data will be deleted except where retention is required for compliance purposes.

10 Policy Updates

live casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When changes are made, the updated policy will be posted on this page with a revised date at the top.

For significant changes that materially affect how your data is used, we will notify registered players through an account notification where possible. Continued use of the platform after an update is posted constitutes acceptance of the revised policy.

We encourage you to check this page periodically to stay informed about how your data is being handled.

11 Contact

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please get in touch:

• Live Chat — available 24/7 inside your account after logging in.
• Email — [email protected]

For questions about account rules and platform usage, the Terms & Conditions page covers those topics in full. For tools to manage your gaming activity, visit the Responsible Gaming page.